These service providers often deliver products that are not seen as core activities of the client but do offer significant added value. Technological developments make many of these services immediately available to clients, reducing their dependence on external parties. As a result, service providers must add new value.
Balancing the retention of existing business with the development of new products and processes proves challenging. This requires exceptional leaders with insights and skills in innovation. A new generation of leaders with experience in the sector must bring a mix of fresh insights.
TEN functions as a platform where experiences are shared, lessons are learned and access to expertise is provided.
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